Support - It's Not Just for Bras

I'll spare the gory details, but I have spent at least a full 6 hours within the past 3 days with AT&T customer service support, not to mention the time Aaron has spent on the phone with them to attempt resolving his end of this mess. Between getting accounts switched over, accounts closed, accounts created that never should have been - and then to have all three of those happen both with the wireless and landland/DSL accounts.... sigh. Hundreds of dollars floating around between accounts and random, free floating accounts directly or indirectly attached to me... Heaven help me from the very friendly and well-meaning but INEPT customer support personnel. And each time I think I've gotten an issue resolved, a new one is identified.

But I think - I THINK - that I'm nearing the end of this brouhaha. Only one final call to make (that I'm aware of unless some new unforeseen issue crops up) and only one final work around on my part (again, that I'm aware of... unless)

But I have to admit that the persons I spoke to each time were exceedingly friendly and did their best to help me out. Just too bad they don't actually know company policy. *shrug*

And hey, does anyone else besides me love the irony that I was on the phone with AT&T Wireless customer support and the call dropped? Hehehe, I enjoyed giving them a little bit of shit, all good-naturedly, when they had to call me back. :)


And on a completely separate vein, I may not be giddy, but I'm happy and relieved. My promotion was announced at work today. A new position was created so that I will be a technical writer and Business Analyst (BA) hybrid in preparation for potential maturation into a full-fledged BA position. So my days of harvesting and selling local vagrants' organs on the black market seem to be over. I celebrated the news by throwing all fiscal responsibility to the wind and splurging - I bought O-ren a case of her favorite canned cat food. Future plans for the new funds include doubling efforts to knock out my two loans. I also plan on splurging on a cheesy bean and rice burrito, but I think I'll save that excitement for the weekend. I don't want to go too crazy or anything... or the next thing you know, I'll be buying rugs or curtains. And we can't have that kind of nonsense, no siree!

I am happy; I will get mentorship and support rather than being my own lighthouse. I am relieved; my wallet can stop bleeding. I like this. I'm nervous, but I have to admit I'm looking forward to the challenges that await me.